Tuesday, 27 October 2015

Effective Communication Encompasses More than Just the Words Used

One of the best tools for communication skills training is the Process Communication Model® (PCM). Training providers that cater to organisations in and out of Perth, such as UP Communication, make use of PCM in their various programs. Psychologist Taibi Kahler developed this model by adding concepts from the Miniscript and Drivers into Transactional Analysis theory and continuously refines the concept to this day. People from many fields use PCM today, including those involved in corporate management, education, interpersonal communication and instantaneous call centre interaction analysis. Some notable uses in history, to name a few, have to do with the NASA astronaut selection and Bill Clinton’s political campaign, as highlighted in The Journal of Process Communication.

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